CBD & PLANT-BASED HEALING
Located in Vaughan
Free Shipping over 75+

FAQ

Are you ready to feel the difference?

Have questions about CBD or our
Heaven Earth shop? You will find the answers here

Payment Information

What Payment Methods Are Accepted?

We accept Visa & Mastercard.

For our CBD shop we accept payment via Interac E-Transfers

How to Send E-Transfer
  1. Log in to your financial institution’s online banking and navigate to Interac e-Transfer Send Money.
  2. Select the account you would like funds transferred from.
  3. Add a contact and fill out the name and e-mail address that will be provided for you when you have ordered your items
  4. Type in the specified amount you are sending, along with a personalized message. Enter a security question and answer provided after checkout.
What Do You Do With My Information?

We have the utmost respect of your private information and we have very strict rules when it comes to our customers billing and other personal details. We strictly use your info to fulfill your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share your information with absolutely no one, other than in connection with your order.

Shipping Information

FREE SHIPPING FOR ORDERS $95 AND OVER

Orders under $75
$15 for standard shipping (Estimated Delivery 3 to 7 business days)

The $75 total is after all applicable discounts and before taxes.

How Long Will Shipping Take?

Orders are usually shipped the same day or next day. We will ship your order once payment is verified.
Canada delivery time is 1-3 business days in Ontario, and 2-5 business days in Western and Eastern Canada.
The moment your item is picked up by Canada Post (Xpresspost Shipping for CBD+THC products) we will email you the tracking information.
Please make sure to check your junk mail folder for tracking and invoice emails.

How Do You Package My Product?

We value privacy. Your package is delivered discreetly and packaged accordingly. If you have specific packaging instructions please send us a note and we will do our best to follow your instructions

How to Track My Order?

Once payment has been received and your order has been shipped, you will receive an email with your tracking and shipping information.

Is signature required for my delivery?

No signature will be required for your shipment. Orders will be shipped directly to the address provided without further information being collected. 

Warranties & Returns

Defective/Damaged Products

All products in our store have a 7 days period to initiate a return once we verify a manufacturer defect.

We require photo image of the product. Once we verify this product has a fault you can return this product for store credit at our shipping expense. Replacements/store credit are approved once verified as a manufacturer defect.

 Please note that damage resulting from accidents, misuse or negligent use are not covered by this policy.

 We have a 14 days replacement guarantee from the day of receipt of your order for the following products:

 CBD & THC Vape Pens

  • All disposable pens, pen cartridges and pen batteries

 Please note: We would love for our customers to have an amazing experience and love using any product they choose to buy from us but as the saying goes “can’t please everyone!” and we understand not everyone will have the same experiences.

We do not offer returns/refunds based on personal preferences or experiences.

About our CBD Oil Products

What would others suggest someone who has never tried CBD Oil & similar products before?

First thing that you always have to keep in mind is Start low, go slow.

Take CBD daily because IT DOESNT WORK AS A ONE-OFF SPOT  TREATMENT. There’s no rush when it comes to exploring cannabis and there is no one-size fits all. If you’re brand new to CBD products and not sure where to start, here are some links to products that you can check, read about and make an informed decision: infused tincture, a vaporizer, a bath bomb, a face oil, or an infused lubricant. See how your body responds, and then incrementally increase the dose until you feel a more balanced body and mind.

What is CBD Oil?

CBD is short for Cannabidiol, a naturally occurring chemical compound found mostly in the Cannabis (weed) plant. CBD is a specific non-psychoactive cannabinoid (meaning it won’t give you that ‘high’ feeling) which positively affects all biological systems in the body via the endocannabinoid system and is known to provide a wide variety of health benefits for humans and animals alike.

What is the endocannabinoid system (ECS)?

Within our bodies exists a whole network of receptors called the endocannabinoid system or ECS. This system operates to send and receive sort of like messages  for maintaining homeostasis (balance) within our bodies between the brain, heart, and nervous system. Studies have shown that ECS interacts primarily with our nervous and immune systems and is responsible for balancing functions such as sleep, relaxation, appetite, controlling inflammatory and pain responses and enhancing cognitive abilities such as our mood and memory.

Our endocannabinoid system is maintained by the body’s natural ability to produce endocannabinoids. When and if there is a deficiency of endocannabinoids in the body due to factors like stress, chronic pain or inflammation, it affects how we feel and can become an issue for our optimal health.

Taking CBD oil in tincture form or other forms of ingesting CBD has been studied since the 1960’s and is now known to help offset this deficiency and restore optimal health and our overall well-being.

Will CBD Oil get me high?

Not at all but your body will feel very relaxed which some have described as a euphoric feeling (only because their stress levels were off the charts).

CBD is completely non-psychoactive. It does not result in any sensation of being “high”.

Will I test positive on a drug test if I use your CBD products?

Drug tests are designed to detect impairment, usually from Cannabis THC, so most tests are not designed to detect CBD.

It’s highly unlikely that even high doses of CBD products would exceed allowable limits of THC.

We recommend full disclosure of any CBD products to your medical professionals.

Does CBD Oil from hemp has the same effect as CBD from Cannabis?

Yes the biological interactions of the CBD molecule from Hemp or Cannabis in the human body are the same.

 The key to potency is determined by two factors: size and potency (in mg’s).

Usually full-spectrum tinctures contain additional plant compounds that further enhance the potency of CBD, which are cannabinoids and terpenes that have that amazing synergy effect.

What is CBD isolate?

CBD isolate or sometimes referred to as “pure CBD” is a CBD molecule separated from the rest of the compounds it usually comes with. CBD isolate can either be synthesized in a lab (synthetic CBD) or made from a CBD containing plant like marijuana or hemp.

What is Full Spectrum CBD Oil?

Full spectrum CBD contains all the compounds that are naturally present in the cannabis plant. The compounds have not been “cleaned” off the CBD molecule. These include essential vitamins, minerals, fatty acids, proteins, terpenes and low levels of other cannabinoids. Consuming full spectrum CBD allows your body to benefit from the whole plant, which improves absorption levels.

This is commonly referred to as the Entourage Effect.

What is the Entourage Effect?

The Entourage Effect is the synergistic relationship of naturally occurring compounds found in the cannabis plant by consuming/ ingesting the whole plant. The cannabinoids, terpenes, and flavonoids found in cannabis have been shown to work better together as opposed to in isolation from each other.

How long does it take for CBD Oil to work?

Results from CBD varies at different levels depending on what symptoms you have and the degree of any health issues (remember- it is a natural product, just like any natural supplement we consume so please be patient and let CBD do it’s magic!)

The quality and type of CBD plus your metabolic rate and body composition (height and weight) also play a role in how long it takes to feel results. 

What is the best way to take CBD Oil?

There are different ways to consume CBD oil. The most familiar ways are using sublingual oil tinctures, topicals such as lotions or balms, edibles+gummies, beverages or capsules, and vaping. Consuming CBD oil with a tincture is one of the best ways to consume CBD as the dosing is usually more precise.

The quality and type of CBD plus your metabolic rate and body composition (height and weight) also play a role in how long it takes to feel results.

Which CBD oil do you recommend for getting better sleep?

The best advice for dosing CBD is to start low and go slow. This means starting at a dose of 10 mg (either daily or as-needed) and slowly increasing the dose in 5 mg increments every 3 days if you find that a higher dose is needed.

More CBD is not necessarily better because cannabinoids are what’s called bi-phasic – this means there is a specific amount for an individual to consume, generally between 10 to 40 mg’s per day of full spectrum CBD oil, of course since our physiology differs from person to person this does take some personal trial and error to figure out what’s the best dose for you.

It’s not necessarily that CBD Oil makes you “sleepy”, it just helps alleviate symptoms that get in the way of a good night’s sleep, such as anxiety, racing thoughts, unable to relax, pain and so on.

A good place to start would be in the area of 15-20mg, taken about 45min to an hour before heading to bed. If you’re using a tincture, the best way your body will absorb all that healing goodness is to let the oil sit under your tongue for about 30 seconds, then swish it around your mouth especially around the inside of your cheeks (the cheeks inside our mouths have lots of blood vessels that get mixed with our saliva which helps the CBD molecules to go straight to our blood stream)

Most CBD oils are offered in different concentrations, they are mostly at the same volume (30ml) the only difference is how much mg of CBD within each bottle of oil. It usually ranges from 300 mg, 500mg, 750mg, 1000mg all the way to 2500 to 5000 mg of CBD oil. The droppers each hold 1 ml and are measured in 0.25ml increments, so it’s easy to tailor how much CBD within each dropper you’re consuming.

Which CBD Oil do you recommend for pain?

Again, the best practice for dosing CBD is to start low and go slow. This means starting at a dose of 10 mg (either daily or as-needed) and slowly increasing the dose in 5 mg increments every 3 days if you find that a higher dose is needed, depending on the severity of pain you’re experiencing.

Topicals & pain relief creams or balms are a great option also. They can be applied directly on the affected  area such as your shoulders, neck, back or legs. For better absorption always try to cover the area where you applied the cream, either with a warm sweater or snuggle under a blanket. Heat allows for better absorption and penetrate deeper to heal the source of your pain, not just “mask” it.

Taking CBD Oil and applying a topical pain relief cream just before you head to bed, snuggle underneath a warm blanket for some comforting heat is surely guaranteed to lull you into dreamland for that well deserved sweet dreams deep sleep ZZZZZ

 

How do you ensure the safety and efficacy of the CBD products featured in your store?

All our products are strictly third party tested with lab results to ensure safety ingredients (go here for our lab results page) The lab reports (COAs) are transparent and available for our customers to review and make an informed decision.